Reducing information fragmentation across complex laboratory projects

The challenge of managing growth

Sullivan Nicolaides Pathology operates one of Australia's largest pathology networks, processing tens of thousands of samples every day. As demand for diagnostic services grew and its laboratory facilities expanded, so did the complexity of planning, designing, and managing those environments. With project information distributed across multiple teams and systems, maintaining accurate, up-to-date information became increasingly challenging. The organization needed a connected way to manage data and workflows that could support efficient project delivery today while providing a scalable foundation for future growth.

Fragmented workflows created unnecessary complexity

As laboratory projects grew in scale and complexity, disconnected information and inconsistent workflows made it harder to coordinate teams, maintain a single source of truth, and manage project documentation efficiently. Without a connected digital approach, information could become fragmented, slowing collaboration, increasing administrative effort, and creating unnecessary project risk. Sullivan Nicolaides Pathology needed a solution that would connect data, workflows, and project teams while supporting long-term operational efficiency.

Working together to simplify complexity

Sullivan Nicolaides Pathology partnered with ARKANCE to develop a connected digital approach to planning, designing, and managing its laboratory facilities. Combining industry expertise with Building Information Modelling (BIM) and connected information management practices, ARKANCE helped establish a collaborative environment where project teams could work from a single source of trusted information.

By integrating project data and standardizing information management processes, ARKANCE enabled greater visibility across projects, reduced manual coordination, and improved collaboration between internal stakeholders and external partners. The result was a more efficient, scalable approach to delivering facility projects while creating a stronger digital foundation for future growth.

A stronger foundation for future growth

By connecting data, workflows, and project teams, Sullivan Nicolaides Pathology has improved how facility information is managed across its pathology network. With a stronger digital foundation in place, the organization is better equipped to support future growth and deliver high-quality diagnostic services.

Sullivan Nicolaides Pathology now benefits from connected workflows, improved collaboration, and a scalable digital foundation for future projects.