Privacy policy

ARKANCE, whose registered office is located at 117 Rue Charles Michels,93200 Saint-Denis, FRANCE (hereinafter the 'Company' or We'), acting as independent data controller, would like to inform you about the methods of processing (i.e. collection, use and sharing) of your personal data, through this website (hereinafter the 'Website') and the use of associated services such as community forums and associated activities (hereinafter 'Services'), in accordance with applicable laws and regulations on the protection of personal data, in particular: (i) Law No 78-17 of 6 January 1978 on Data Processing, Data Files and Individual Liberties and Law No 2018-493 of 20 June 2018 on the protection of personal data; (ii) Regulation (EU) 2016/679 dated April 27, 2016 (hereinafter 'GDPR'), which came into force on May 25, 2018; and (iii) any other normative act, decree, regulation or provision that would be enacted by a competent national or European supervisory authority (hereinafter collectively referred to as the 'Applicable Data Protection Regulations').

The Company is an entity of GROUPE MONNOYEUR, a French corporate group having its mother entity located at 117, rue

Charles Michels – 93200 Saint-Denis FRANCE.

1. What is the scope of this policy?

The Company is processing personal data (that is, any information related to an identified or identifiable person, called 'Data Subject') that concern you, processed through the Website and for the use of the Services, under the conditions set out in this policy ('Privacy Policy').

This Privacy Policy, as well as the Cookie Policy, available here, concerns all users, including those who use the Website and the Services without being registered or subscribed to a specific service (hereinafter collectively 'Users';).

2. What types of personal data do we collect?

The Company collects (1) personal data that you have voluntarily shared with the Company and (2) personal navigation data related to access and use of the Website and Services. In particular, the Company collects the following information:

- Personal Data that you voluntarily share with the Company: the Company may collect your personal data (e.g. first name, last name, email, address, telephone number, etc.) when you submit a request via an online form on the Website or when you use our Services;

- Navigation data: when you access and use the Website or the Services, the Company may collect information about these visits. For example, in order to establish your connection to the Website or Services, our servers receive and record information about your computer, device, and browser, which may include, but is not limited to, IP address, browser type, and other information about computer software or hardware. If you access the Website or the Services from a cell phone or other device, the Company may collect the unique identifier of the device, location data, and other identifying information about that device. Information may also be collected via cookies and other tracking technologies (such as browser cookies, retargeting cookies, audience metrics, web beacons, and Adobe Flash technologies etc.). These technologies may also be used to collect and store information about your use of the Website or Services, such as the pages you visited, the online content you viewed, the web searches you performed, and the advertisements you saw. For more information, please visit our Cookie Policy available here.

-Third Party Services: The Services may be associated with websites published by third party companies not affiliated with the Company, and may include advertising, online content, and features, games, newsletters, contests or sweepstakes, or applications developed by third party companies. The Company is not responsible for the privacy practices of such third party companies. Once you leave the Services / or the Website or click on an advertisement, it is your responsibility to check the applicable privacy policy for that other service.

3. For what purposes do we collect your personal data?

We process your personal data:

a) To enable you to use the Website and Services;

b) To evaluate and improve our Services and the functionality of the Services;

c) To improve your experience using the Website and Services;

d) Provide you with customer support and respond to your inquiries;

e) To serve the interests of the Company; in certain cases, the Company may disclose your personal data, including

when the Company believes in good faith that such processing is necessary to : (i) protect, exercise, or defend the

rights, privacy, safety, security, or property of the Company or its employees, agents and contractors (including the

performance of our contracts and terms and conditions of use); (ii) protect the safety, privacy and security of Users or

the public; (iii) protect against fraud or for risk management purposes;

f) To comply with legal obligations (including obligations related to the provision of the Services and consumer

information), or to respond to requests from public and governmental authorities;

g) To provide you with goods and/or services according to a contract;

h) Subject to your consent, send you messages of a commercial nature and/or our newsletter and to share your personal

data with our trusted business partners, including other GROUPE MONNOYEUR entities, to enable them to send you

messages of a commercial nature.

4. On what legal basis do we process your personal data?

- The purposes of processing presented in section 3 (a) to section 3 (e) and section 3 (g) of this Privacy Policy are in

principle based on the legitimate interest of the data controller for the purposes of operating the Website, responding to Users' requests and providing the Services.

As an exception: if you connect to a personal account/customer area of the Website, within the framework of a service contract with the Company, the processing of personal data from this personal account is based on the contract that binds you to the Company.

- The purpose of processing as set forth in section 3 (f) of this Privacy Policy is based on applicable legal and regulatory obligations;

- The purpose of processing set out in section 3 (h) of this Privacy Policy is carried out on the basis of your consent where required.

5. How long is your personal data retained?

The Company retains your personal data for as long as it is necessary for the fulfillment of the purposes described in section 3 above.

Your personal data is kept:

- For the time strictly necessary for the use of the Website, the Services, or for the needs of the Company, and for a maximum of 3 years from the date of their collection in the absence of a contract with the Company for marketing purposes;

- In case of conclusion of a contract or an order, within the framework of the Services or otherwise, during the entire period of the contractual relationship, then kept in intermediate archives for a period corresponding to the possible warranty period to which is added the applicable legal prescription period (5 years in most cases);

- For email marketing operation and newsletter, 3 years from your last contact with the Company;

- For data processed by the Company to comply with legal obligations, during the time required to carry out those legal obligations.

- Until the withdrawal of your consent, in case of data processed based on your consent.

- For a period of 25 months from their implementation/creation in the case of cookies.

6. How do we process your personal data?

The personal data is processed both manually and electronically and is protected by appropriate security measures. In this respect, although the Company uses appropriate administrative, technical and organizational measures to protect personal data against theft, loss, unauthorized use, disclosure or modification, it cannot guarantee that it will be able to protect itself against all existing IT risks.

7. Who has access to your personal data?

Within the framework of the purposes of processing presented in section 3 of the Privacy Policy, your personal data is communicated internally within the Company, to the customer service, the marketing/commerce department and the communication department. The Company may also communicate your personal data to the following recipients:

- Other GROUPE MONNOYEUR entities,

- Third party service providers, subcontractors (i.e. IT service providers, service providers related to the Services - for illustrative purposes, and without this list being exhaustive, experts, consultants and lawyers, companies involved in potential mergers, demergers or other transformations);

- Competent national authorities: in order to comply with the law in force and also with any administrative or judicial authority that may request it or need to have access to it in the context of a possible control or litigation.

8. Are your personal data transmitted abroad?

Your personal data may be transferred to other GROUPE MONNOYEUR entities and service providers acting on its behalf that are located within the European Union.

We will not carry out any transfer of personal data to non-EEA countries.

9. Minors under 15 years of age

The Website does not address or offer Services to individuals under the age of 15, and the Company does not knowingly collect personal data from individuals under the age of 15 or minors in general.

10. What are the applicable security measures?

The Company implements all appropriate technical and organizational security measures to ensure a level of personal data security appropriate to the risk, and in particular, to protect data against accidental or unlawful destruction, loss, damage, disclosure or unauthorized access.

The same level of protection is contractually imposed by the Company on all its subcontractors. Any employee of the Company who, in the course of his or her duties, may have access to your personal data undertakes to hold it in a strictly confidential manner.

11. What are your rights with regard to personal data?

In accordance with the Applicable Data Protection Regulations, depending on the situation, you have a right to request access, rectification, erasure and the portability of your personal data and to request the limitation or object to the processing of your personal data as well as to withdraw your consent at any time. You have the possibility to give us instructions concerning the use and disclosure of your personal data (retention, erasure, third party transfer, etc.) after your death. You may exercise these rights by writing to the following e-mail address: [email protected]

However, you are informed that your objection may, in practice and depending on the case, affect or make it impossible to take into account your request for information, registration or use of the Services offered on the Website.

You also have a right to lodge a complaint against a supervisory authority such as the Commission Nationale de l’Informatique et des Libertés, “CNIL”, in the event of a breach of the Applicable Data Protection Regulations.

12. Modifications and updates

We keep our Privacy Policy under regular review, and we will place any updates on this web page.

This Privacy Policy was last updated in May 2024.

13. Data Protection Officer

The Company has appointed a Data Protection Officer ('DPO') whom you may contact for any questions relating to the processing of your personal data and to exercise your rights.

DPO Contact Information: [email protected]