The Autodesk New Buying Experience changed the way you purchase Autodesk Subscriptions (except for Government and Public Sector).
What changed?
Autodesk subscription orders are now placed directly with Autodesk.
What should I do to be prepared?
Autodesk Ireland Operations must be set up as a supplier in your purchasing systems.
You can do this by looking at our Autodesk Vendor Set Up Guide below
Invoices and payment will be directly with Autodesk
How do I get a quotation?
Your ARKANCE account manager will continue to produce your quotations for Autodesk subscriptions and ARKANCE professional services.
ARKANCE will ensure your new licenses are purchased in the most cost-effective way and attached to the most appropriate existing subscription contract.
These will then be reviewed and completed in the Autodesk account portal.
How can I help this transition go smoothly?
By reading and sharing the tips below with your teams – especially Autodesk Contract Managers, Purchasing and Finance, you can help make sure your transactions are effortless.
Call ARKANCE on 0330 551 9420 if you have any issues. We are always here to help.
Helping You Make Your Autodesk Transactions Successful First Time
Autodesk Contract Managers
Setting Autodesk Up on Your Systems:
If you require Autodesk to complete a supplier form, the lead time is 5-7 working days.
The lead time for complex requests, signing of your own company terms and conditions or change requests to payment terms is 6-8 weeks. Please plan accordingly.
Making changes yourself in Autodesk Account
To avoid administrative issues with your subscription contract, please contact your ARKANCE Account Manager before self-serving your licence requests in the Autodesk portal. This will ensure that:
New licences are purchased in the most cost-effective way.
New licences are added to the correct contract and additional, new contracts are not automatically set up.
Auto renew is highlighted to enable informed decision making and avoid future surprises.
Purchasing Teams
Getting it right first time
Check your company name and address before submitting an order in the Autodesk portal. Changes take considerable time.
Changing payer information and/or billing address will take 2-3 working days.
Ensure a Purchase Order number is entered at the checkout if issuing PO’s is company policy.
Ensure a valid UK VAT number is entered at the checkout to remove the 20% UK VAT charge due to paying an Irish entity.
If a UK VAT exemption zone applies and VAT is showing, please request ARKANCE to correct.
Autodesk’s return policy is strictly 30 days from order submission date.
Finance Teams
Avoiding the risk of Autodesk licenses being unavailable to users
When an Autodesk invoice is paid by BACS, detail the Autodesk invoice number or CSN number as a payment reference.
Payment terms are net 30 days if requesting pay by invoice. If your company policy differs, this must be negotiated and confirmed with Autodesk before order submission.
Autodesk invoices are from Autodesk Ireland Operations.
Autodesk return policy is strictly 30 days from order submission date.
We are here to help:
For sales, contract renewals or subscriptions, contact [email protected]
For finance and purchasing help, contact: [email protected]
Now it is time to complete your Autodesk Vendor setup
Autodesk Vendor Set Up Guide
Region-Specific Tax and Banking Information
1. Sign into your Autodesk account.
If you do not have an account, click create account.
2. Once you are logged in, access the vendor setup forms.
3. Select your region from the list and download the prefilled vendor form.
Your procurement team will need this along with other required documents.
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4. Next, click banking information and download the form.
(Note: You must be signed into your account for the populated form to be available.)
5. You may also need to provide your procurement department with additional information, which can be downloaded from the “Frequently Requested Information” section.
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6. You may also find answers to common questions in the frequently asked questions (FAQs) section.
7. Once you have downloaded all the necessary forms, submit them to your procurement department.
If you are unable to find any of the information needed, please contact your ARKANCE account manager on 0330 551 9420